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Case Study: Israel Post

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Customer

Israel Post 

Profile

4,000 employees, 395 National Offices 

Solution

Automated Risk Management

PROBLEM

Before adopting Commugen, Eliran, Chief Risk Officer at Israel Post, faced numerous challenges with an outdated Risk Management platform that demanded manual effort and lacked proper risk documentation tools. Having previously worked with complex platforms, Eliran sought a solution that balanced advanced functionality with ease of use.​

 

The Israel Post was looking for an automated risk management platform that:
 

  • Automates manual processes and manages all risks in one place

  • Creates simple to understand user reports and dashboards

  • Is easy-to-use

SOLUTION

After comparing several solutions, Eliran realized that Commugen’s Risk Management tool best matched Israel Post’s requirements. While working with Commugen’s architects on implementing the platform, Eliran was able to fully customize the solution to the Post’s risk management needs:


“While collaborating with the Commugen architects on the platform, our focus was to achieve the best possible outcome for Israel Post, both in the near and distant future. I felt it was crucial for the Commugen team to ensure that the system was completed on time and met all our requirements.”

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The Commugen team quickly set up the platform for all users at the organization. The solution was easy to implement and had an intuitive UX. Eliran told Commugen that the ability to see all the important information in one place is essential for him and his team;

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“It’s great that thanks to the Commugen platform, each Risk Manager knows their responsibilities. The key features enhancing risk management at Israel Post are the reports and permissions control, ensuring each manager has access to relevant notifications and data. As Chief Risk Manager, the reports help me track data changes and who made them without headaches.”.

RESULT

Today, all 23 risk managers across multiple divisions use Commugen to document and manage risks. Commugen’s centralized platform enables seamless communication and accountability, ensuring stakeholders know their roles and responsibilities.

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Eliran shared that Commugen doesn’t just store information - it drives action by highlighting users’ tasks and priorities. This proactive functionality and a highly visual interface have streamlined risk management and eliminated inefficiencies.

 

“Commugen is an intuitive and collaborative tool that helps reduce silos, ensures each manager keeps track of their tasks, and allows me to plan and make risk management more efficient.”

 

Organizational Impact
Israel Post users love Commugen for its:

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  • Ease of Use: Simple, intuitive design that minimizes confusion.

  • Customization: Tailored solutions that adapt to organizational needs.

  • Automation and Notifications: Tools that eliminate manual follow-ups.

  • Centralization: All data and tasks are in one accessible location.

Eliran’s Favorite Commugen features 

  • Comprehensive Risk Documentation: The ability to document, track, and visualize risks has raised organizational standards.
     

  • Efficient Reporting: Custom dashboards and automated reports ensure managers can track progress and address issues promptly.
     

  • User Permissions and Notifications: Role-based access keeps information secure, while automation ensures tasks are completed without follow-up.
     

  • Simplicity and Flexibility: The user-friendly design minimizes the need for technical expertise, while the platform’s flexibility allows for future enhancements.

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