At Commugen, we take pride in providing our customers with high-quality SaaS solutions that meet their needs. We understand, however, that there may be times when a customer needs to cancel their subscription or request a refund. This policy outlines the circumstances under which we will issue refunds.
Customers may cancel their subscription at any time by contacting our support team at firstname.lastname@example.org. Upon cancellation, the customer will continue to have access to the SaaS solution until the end of the current billing period. No further charges will be made, and the subscription will not renew.
If a customer is not satisfied with our SaaS solution, they may request a refund within 15 days of their initial purchase. To request a refund, the customer must contact our support team and provide their account details and a reason for the refund request.
Refund requests will be reviewed and processed within 7 days of receipt. If the refund request is approved, the customer will receive a full refund of the purchase price, minus any taxes and fees.
Refunds will be issued to the original payment method used to make the purchase. Please note that refunds may take up to 30 days to appear on the customer's account, depending on the payment method and financial institution.
We reserve the right to refuse a refund request in the following circumstances:
The customer has violated our terms of service or acceptable use policy.
The customer has previously received a refund for the same purchase.
The customer has used our SaaS solution for an extended period before requesting a refund.
The refund request is made outside of the specified refund period.